We’re looking for a 2nd Line Support Specialist to join the internal IT team of a global biomedical healthcare company. This is an on site role based in Slough, supporting users across the UK business.
You’ll handle escalations from the first line helpdesk, troubleshooting hardware, software and access issues that need deeper technical input. The role is user facing and requires a calm, methodical and professional approach. You’ll be expected to work independently, but also know when to escalate or collaborate.
What you’ll be doing:
Resolving second line tickets across Windows, Microsoft Office and core business systems
Diagnosing hardware faults and liaising with vendors if needed
Managing user access, installations and configuration
Logging and documenting all actions and outcomes
Identifying recurring issues and contributing to service improvements
What we’re looking for:
At least 3 years’ experience in a 2nd line or desktop support role
Strong troubleshooting ability in Windows environments
Strong knowledge of Microsoft 365, Active Directory, configuring laptops, and basic networking
Confident communicator with a calm and professional manner
Familiar with helpdesk systems and ticket management
Organised, reliable and consistent under pressure
This is a practical, hands on support role in a busy operational environment. Ideal for someone who takes ownership and enjoys getting things working properly.