We’re recruiting a Technical Support Analyst for a software company specialising in bespoke systems. This is a 100% office-based role, ideal for someone working in software or application support who enjoys a mix of technical problem-solving and user-facing work.
This role would suit a Software Support Analyst, Application Support Analyst, Product Support Specialist, or a 2nd Line Support Engineer with experience supporting configurable platforms. You’ll be working across SQL, Windows, and database environments, supporting bespoke software used by external clients.
What you’ll be doing:
Managing support tickets and inbound calls using Jira
Troubleshooting issues across SQL, Windows, and internal databases
Supporting software configuration, setup, and client onboarding
Delivering remote user training and documentation
Testing and validating fixes and updates before release
What you’ll need:
Background in software or application support, ideally with a product-led company
Strong SQL, Windows, and database skills
Clear, confident communication skills, especially by phone
Familiarity with tools such as Jira and remote access platforms
IT degree or similar technical qualification
Quick learner with a hands-on, proactive approach
What’s on offer:
Pension, private healthcare, commission scheme
Free onsite parking
Long-term development with a growing support function
Apply today if you’re ready to build your career in a technically varied, product-focused environment.